Buying

You can find the condition of the product written in grey under the title. The color is either indicated in the specs or you can select it after you pick your size.

If it’s a second-hand product, our photographer took about 20 pictures of it: you can see them all in the ad. Thanks to their high definition, you can zoom them in and see all the details, including possible scratches and dents.

Should you be interested in a new item, please be aware that this is not in stock at the moment, but will be ordered to our provider the moment your payment is complete. For this reason, we don’t have any pictures of it.

Bikeroom is not aware of the exact mileage of each bike (except for e-bikes), as teams do not keep track of it, nor is there a way to prove what dealers or private sellers declare.

However, we always recondition or even swap heavily used parts such as the chain, the tires or the tubulars, etc. We also offer a one-year warranty on all used products.

Every brand adopts a different scale for their sizes. You can use our Size Guide tool or take a look at the official brand’s website. The manufacturer usually provides more detailed information on this topic.

To purchase a bike, please add it to your cart and insert your billing and shipping address. In the following step, you will be able to select an extra service.

You will then get to the payment section: pick your preferred option and place your order. A confirmation email will soon arrive in your inbox.

Unfortunately, this won’t be possible. However, you can add your preferences in the order notes: should we have the chance to get you the desired configuration, we will be happy to provide it.

Bikeroom is constantly looking to offer as many bikes, frames and accessories as possible. Because our listed products mainly arrive from distributors net, our offer depends on our retailers' availability.

We highly recommend you subscribe to our newsletter not to miss any new-ins!

Also, If you want to receive an automatic email when your desired bike is back in stock, please fill out this form. We hope to help you find your dream bike soon!

Base Service:

When you choose the Base service, you will receive the bike as we get it from our suppliers.

The assembly requirements can vary based on the manufacturer or dealer. Some assembly tasks, such as connecting cables, registering the gearing, and adjusting the brakes, will need to be done manually by you.

Professional mechanic intervention is recommended for proper assembly and safety.

Ready-to-Ride Package:

Opting for the Ready-to-Ride package means up to 80% of the bike components will be pre-assembled.You will only need to make final adjustments to the handlebar, front wheel, and seat post.

This option significantly reduces the time and effort required to get your bike ready for use.

To learn the final amount, including possible shipping fees, please add your bike to the cart and check the final order summary. Here, you will see that any due import fees, VAT/GST, and taxes are added to the cart. FedEx and Bikeroom will handle the customs clearance, and you won't pay any other fees or taxes.

This doesn't apply if you place a bid; in that case, we won't collect the VAT and customs fees in advance. Instead, FedEx will bill them upon clearing customs. We recommend that you simulate a purchase without making offers to see an estimate of the total due amount.

FOR US RESIDENTS: because of the import policies that were recently implemented, Bikeroom won't collect the due fees and taxes in advance. Once your parcel clears customs, the carrier will bill you a 5% (road and gravel bikes and frames) to 10% (MTBs) import fee, plus 10% reciprocal fees.

By placing a bid, you are making a binding offer for one of our products.

Please select how long you want the offer to be active for (e.g., 48 hours, a week, a month) and wait for one of our partners to respond. You can then begin the negotiation process and, hopefully, get the bike of your dreams at your desired price!

Unfortunately, that’s not possible. Please only place an order when you are sure about your purchase.

You can either transfer the total via bank wire or use your credit card.

No, unfortunately, that is currently not possible. Our apologies for the inconvenience.

At the moment, we don’t accept trade-ins. However, if you’d like to get an idea of your bike’s value to sell it independently on a marketplace, you can use our online valuation tool. You can find it here.

Although our goal is to provide all our customers with the possibility of financing the purchase of their dream bikes, currently, we cannot offer this option. We apologize for the inconvenience.

Yes, you can buy tax-free products in two cases:

1- You are a non-EU resident, wish to pick up your order in-store and will export it within 90 days (only possible with products with an SKU starting with "BK");

2- You want to use an EU company's VAT number and wish to have the order delivered outside of Italy, within the EU borders.

In both cases, please add the desired products to your cart, insert the requested billing and shipping information and follow the instructions that will appear.

VAT, GST, and any due import fees are added to your final price in the cart. Bikeroom and FedEx will take care of the customs clearance on your behalf and you will only be asked to fill out a form with your personal info.

This doesn't occur when you place a bid or if you are having the products shipped to the USA: in both cases, you will be billed with the due fees and taxes after customs clearance.

Alternatively, some products (those with an SKU starting with "BK") can be picked up in person at our headquarters in Milan.

If they are to be exported outside of the EU within 90 days, no local VAT or taxes will apply. However, you will have to declare the export and subsequent import of the goods at your destination customs office.

It is not possible to have your order shipped to a European Country and export it later. In order to obtain a tax-free invoice, you can only pick the bike up in person at our headquarters.

Some brands cannot be sold to specific countries. Please contact your local retailer of that brand to get their best offer.

Sometimes we also hide some products that, because of their manufacturing origin, can result in extremely high import fees for you.

Some bikes and products are eligible for in-store pickup. You will see this option in the shipping section of your checkout.

You will be able to collect your order at our office in Cinisello Balsamo (Milan, Italy) from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., upon making an appointment.

The shipping time is indicated on the product ad. Please double-check this in your order and in your purchase confirmation email.

A bike is usually delivered within two to three weeks, unless it's ordered directed from a manufacturer.

Please log into your account account and check the status of your order.